Customer Service Representative

Are you someone who quickly connects the dots, isn't afraid of data and technology (like APIs or user interfaces), and can explain complex matters clearly and simply? Do you recognize the urgency in customer inquiries and know exactly how to respond? Then this role might be perfect for you!

What will you be doing?

As a Customer Service Representative, you'll be the first point of contact for our clients, sister offices, and other departments. You'll handle a variety of questions and requests via email and phone. This isn't a typical call center role: you'll delve deeper, uncover the underlying issue, and truly help customers with substantive solutions instead of simple answers. You'll log all communications in Salesforce and take ownership of the cases assigned to you. You'll also monitor agreed-upon SLAs and proactively keep customers informed of progress.

You'll also roll up your sleeves and handle everything from creating accounts to sharing documentation. You'll also support internal processes related to order processing, delivery, sales, and revenue recognition.

A satisfied customer? It's a given for you. At the same time, you tactfully and clearly define the boundaries of what's possible. And, of course, you actively contribute to making processes and products even smarter and better.

What do you bring to the table?

• Language is your strength! You communicate clearly and convincingly in English, Dutch, and French;

• You see opportunities where others see problems. With your solution-oriented approach, you turn every challenge into a success;

• Complexity? You love it! You quickly understand the context and can clearly identify distinguishing elements;

• Empathetic and stress-resistant. You effortlessly put yourself in the client's shoes, remain calm under pressure, and always maintain an overview;

• You have a higher professional education (HBO) degree, and financial figures don't intimidate you;

• Tech-savvy, you are familiar with Microsoft 365/Office (O365) and quickly learn new tools;

• ·Flexible and dedicated;

• You are available to start at 8:30 AM or work until 5:00 PM according to your schedule.

What Altares - Dun & Bradstreet has to offer:
Besides an informal, educational, and dynamic work environment, we also offer:

• An attractive salary, holiday allowance, and a 13th month;

• A company laptop and phone;

• Hybrid working: part-time work in the office, part-time work from home (Tuesdays and Thursdays are office days);

• Eco-vouchers: €250 per year (reference period June 1 - May 31) and hospitalization insurance (DKV);

• 2 days of volunteer work;

• Disability insurance (guaranteed income through AG Insurance);

• An innovative work environment in a data-driven company;

• Access to LinkedIn Learning and internal training;

• An attractive pension plan;

• And of course, a pleasant work environment with great colleagues.

And last but not least: We have a "party committee," Fun & Bradstreet, that regularly organizes drinks, sporting events, and other fun team outings.

Are you already interested in the Customer Service Representative position? Apply as soon as possible and don't forget to include a cover letter!
If you have any questions about this vacancy, please let us know!

Altares Dun & Bradstreet does not accept unsolicited resumes from external recruiters.